Privacy Policy

Website Privacy Policy

Your privacy is important to us at Freo Group.  Any personal information collected by the company will be kept in strict confidence.

1. We respect your privacy

Freo Group Pty Ltd ABN 64 009 325 124 (‘Freo Group’ or ‘we’) respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. Freo Group adheres to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (‘Act’). This policy sets out how we collect and treat your personal information. Please be sure to read this entire Privacy Policy before using this website or submitting personal information to us or our agents or contractors.”Personal information” is any information about an identified individual or an individual who is reasonably identifiable, whether the information is true or not and whether the information is recorded in a material form or not.

2. Collection of personal information

Freo Group will, from time to time, collect and store personal information you enter onto our website, provided to us directly or given to us in other forms.You may provide personal information such as your full name, phone number, address (including the state you reside in), and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs including personal information contained in your curriculum vitae or resume should you provide it to us, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.Freo Group does not collect sensitive information.

3. How we collect your personal information

Freo Group collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website, when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

When you visit our website
When you come to our website ( we may collect certain information such as browser type, operating system, website visited immediately before coming to our site. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.

Third party sites
Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Freo Group is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.

4. Use of your personal information

Freo Group may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you by way of direct mail or telemarketing, and, where you have opted in, by email, SMS and MMS, or to request your feedback for promotional purposes. You always have the right to opt-out of receiving such information. You may exercise that right by contacting us as set out below.Freo Group may use your personal information to the extent that it is deemed necessary to fulfil the above purposes. We may use your personal information for a secondary purpose related to the purposes above, but only if we believe you would reasonably expect us to use or disclose the information for that secondary purpose.Freo Group may contact you by a variety of measures including, but not limited to telephone, email, SMS or mail.

5. Disclosure of your personal information

We may disclose your personal information to any of our officers, insurers, professional advisers, agents, suppliers or subcontractors (together, third parties) insofar as reasonably necessary for the purposes set out in this Policy.Where we disclose personal information to third parties, we will use reasonable efforts to ensure that personal information is only used as reasonably required for the purpose we disclosed it and in a manner consistent with the Act.Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia. When we send personal information outside Australia, we will only do so if we are authorised by law, for any of the purposes set out in this privacy policy (but only to parties that are subject to obligations in relation to personal information no less onerous than those in this privacy policy), or if you have consented to us doing so.If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances, and where possible, will endeavour to de-identify any personal information required to be transferred.By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will take reasonable steps to ensure that the third party follows this Policy and all relevant privacy laws regarding the handling your personal information.

6. Security of your personal information

Freo Group is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place reasonable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.You should keep in mind that no internet transmission is ever completely secure or error-free. In particular, e-mails sent to or from this website may not be secure.

7. Access to your personal information

You may request details of personal information that we hold about you in accordance with the provisions of the Act. No fee will be payable for the provision of information. We will take all reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up to date. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Act.

8. Complaints about privacy

If you have any complaints about our privacy practises, please feel free to send in details of your complaints to 91 Investigator Drive, Hope Valley WA. 6165. We take complaints very seriously and will respond within 30 days of receipt of written notice of your complaint. You can also make a formal complaint with the Officer of the Australian Information Commissioner (which is the regulator responsible for privacy in Australia):Office of the Australian Information Commisioner (OAIC)
Complaints must be made in writing
☎   1300 363 992
✉   Director of Compliance
Office of the Australian Information Commissioner
GPO Box 5218
Sydney   NSW   2001

9. Notifiable data breaches scheme

In the event of any loss or unauthorised access or disclosure of your personal information that is likely to result in serious harm to you, we will investigate the breach, and notify you and the Australian Information Commissioner as soon as practicable, in accordance with the Act.

10. Changes to Privacy Policy

Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website. Please check back from time to time to review our Privacy Policy.



Our Associations & Accreditations

Freo Group is a part of the Berkshire Hathaway Group. The company is accredited for ISO 9001, ISO 14001 and ISO 45001. Freo Group is a member of the Crane Industry Council of Australia and Supply Nation.